Heart Internet is a UK based Internet hosting provider founded in 2004. It is owned by the same company that also owns 123-Reg, but it has its own data centers and networks. Actually, when it comes to technical features and software, this service is very appreciated by many of the industry old hands. It seems quite some effort was put into making this platform one of the most up to date and easy to manage. Even so, critics have not been kept at bay. And it is to be expected because what makes a web hosting service good is more than just good servers. The service in itself is complex. Let’s see how things actually look.
With Heart Internet we will step out of the regular shared hosting, VPS and dedicated server hosting deals and we will be adding reseller hosting to the mix. This being said, it is also important to mention that the offers of this provider are not for those looking for the best bargain. Considering other costs on the market, Heart Internet has some of the highest prices, probably to cover the technological and software investment.
The offer starts with the Starter Pro package:
There is no introductory fee discount, no WordPress, no MySQL or SSL.
The Home Pro plan:
This is a service for a small business or for a small blog, or any other types of database-dependent website, as the provider mentions.
The Business Pro package has:
This is a more complex offer for clients with some experience and with more than one online project.
There is also the Reseller plan:
This is the reseller deal, designed for those who wish to sell hosting services to other people.
There are also VPS and dedicated server services available. Their prices range between $12.5 and $62.5 a month. Their WordPress hosting service will cost you around $11.5 a month.
One great thing about Heart Internet is that they clearly define their services and the purposes they serve. Therefore, as long as you know what you are planning to use your website for, you need to look only for that as soon as you open their web page. Therefore, you will look for a service designed for a blogger, or for one designed for a reseller, or maybe for small or large business owners. There is no need for you to get tangled in complicated jargon as long as everything is nicely spelled out for you.
We mentioned before that there was a great effort put into the technological and software endowment. But this does not imply that the service becomes so high tech and specialized that only experts can know how to use it. Not even by far. Everything is nice and accessible.
You get to choose your own control panel, which is a commodity not many operators offer. Therefore, although you have the easily manageable cPanel, there is also their in-house option of eXtend. And if this is not enough, you can opt for Plesk or WebMin if you are a dedicated user.
And while you can literally contact them through every means of communication known to man, there is heavy criticism when it comes to the value of this extensive service. Their agents were accused of not being knowledgeable enough. Otherwise, you can see for yourself and contact them through live chat, phone, email or tickets. You also have at your disposal an extensive knowledge base and video tutorials.
This hosting service claims to offer:
This is not one of the cheapest services on the market. On the other hand, you could end up with a provider promising you unlimited this and unlimited that for a very low price and then blocking you every time your site grows a little or charging you for every extra feature you need.
The main problems clients have had with Heart Internet consist in the lack of well-trained agents to answer the many communication lines put at their disposal and the slight unreliability of the servers which have been known to go down.
To deal with the first issue, people have complained that, although it is not difficult to get hold of an agent, the answers they receive from them are far from satisfactory and are not worth the praise for accessibility. They have either received standard answers such as “the issue is being looked into” or unacceptable answers such as “it takes around 18 to 24 hours to reset a server that is down”. This later answer cannot be accepted as it only takes a couple of minutes for the procedure.
The fact that their servers are a bit unreliable was an issue a while back, when clients reported 3 days of downtime. As you can imagine, this is disastrous for someone earning a living from an online business.
The lack of support for when you need to migrate a site does not go hand in hand with the image of a customer oriented service provider either. You would imagine that operators are eager to get your business and to manage it. At least most other providers do so. But it is not the case here, so you will need to do it yourself or pay a third party to handle things for you.
There is also the issue of the reselling of hosting space. There is a big change you will not know that the service you are purchasing is actually resold space. In the eventuality of a server going down, there is nothing you can expect your direct service provider to do as he is not the network administrator.
Up-selling is also kind of a big deal. So if you are the type of person who gets easily annoyed by constant ads and messages, you might not like it. If, like the rest of us, you have learnt to tune out these unwanted interruptions, then you will be fine.
Heart Internet offers an interesting service. And while it is not possible to check all items on the list, it is still a competitive and viable option. Therefore, before choosing to go with their offer, make sure it is the one you really need. If their software and accessibility is what interests you, then go ahead. However, proceed with caution if you intend to rely a lot on their support system, on special offers or on numerous add-ons.